Jaylord P. Villanueva
+639058704634 | Isabela, Philippines | 3322[email protected]
Contact Me
Education & Foundation
Isabela State University
Bachelor of Science in Computer Science major in Data Mining
2019 - 2023
Civil Service Professional Level Passer
Achieved professional certification in August 2023.
August 2023
Work Experience: GovBuddy
General Management
January 2025 – March 2026
Customer Support
Assisted clients with inquiries and provided solutions.
Order Entry & Processing
Managed and processed customer orders efficiently.
Marketing & Publishing
Contributed to marketing efforts and reference book publishing.
Customer Service Excellence
Bill Gosling Outsourcing – AIC PH
Customer Service Representative – Senior Agent | November 2023 – June 2024
Customer Interaction
Helped customers with complaints and questions via email and phone, providing product and service information.
Data Management
Updated customer files, ensuring compliance with regulatory and corporate guidelines.
Performance Metrics
Consistently delivered company and client metrics and expectations.
Customer Satisfaction
Ensured high customer satisfaction and provided professional support.
Local Government Unit Internship
San Antonino, Burgos, Isabela
Intern | April 2023 – July 2023
During my internship, I was responsible for encoding data of new clients. This crucial task involved providing financial assistance to individuals belonging to the vulnerable sector of the municipality of Burgos. My work directly contributed to the efficient distribution of aid and support within the community.
Key Skills
Computer Literacy
Google Suite, Microsoft Office, Canva, Adobe Suite, Salesforce.
Customer Service
Proficient in email and phone support.
Communication
Excellent written and verbal communication skills.
Creative Arts
Photography, Graphic Design, Video Editing.
Social Media Management
Experienced in managing social media platforms.
Problem Solving
Adept at identifying and resolving issues effectively.
Professional Attributes
Adaptability
Quick to adjust to new environments and challenges.
Flexibility
Capable of handling diverse tasks and shifting priorities.
Teamwork
Collaborative and effective in team settings.
Initiative
Proactive in seeking improvements and taking action.
Achievement: Top Performer
Bill Gosling Outsourcing – AIC PH
Recognized as a Top Performer in April 2024 at Bill Gosling Outsourcing – AIC PH. This achievement highlights my dedication to exceeding expectations and consistently delivering outstanding results in a fast-paced customer service environment.
Character Reference
Sally Boggins
Account Specialist at GovBuddy – Capitol Enquiry
(440) 382-2540
Colleague
Looking Forward
I am eager to apply my diverse skills and proven dedication to a new role. My experience in customer service, data management, and general management, combined with my strong technical and creative abilities, makes me a valuable asset to any team.
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